Waihi Beach Butchery Online Purchasing Policies

  1. Click + Collect or Local Delivery:
    Make your purchases via the Butchery + Pantry Shop pages and choose either pickup or delivery during checkout.

  2. Payment Methods:
    We accept the following payment methods:

    • Credit card online

    • EFTPOS, credit card, or cash in-store

  3. Delivery Fees:

    • Delivery is free for orders over $100 within Waihi Beach, and Waihi.

    • A $10 delivery fee applies to orders under $100.

  4. Order Processing Times:

    • Orders placed before 5 PM will be ready for collection or delivery the next business day.

    • Orders placed after 5 PM will be processed for the business day after next.

  5. Pickup Hours:
    Orders can be picked up during shop hours:
    Monday to Friday, 9 AM – 5 PM.
    Please wait for confirmation that your order is ready before arriving at the shop.

  6. Delivery Schedule:

    • Deliveries are available Tuesday to Friday for Waihi and Waihi Beach.

    • Deliveries to Bowentown and Athenree are on Wednesday and Friday.
      Deliveries will be made between 10 AM and 6 PM.

  7. Order Notifications:
    You will be notified when your order is ready for collection or delivery. For deliveries, you will receive a text or call when your order is on its way.

  8. Freshness Guarantee:
    All items are prepared fresh to ensure top quality upon collection or delivery. If you have any concerns about your order, please let us know immediately.

  9. Special Instructions:
    You can provide specific delivery or order instructions during checkout in the notes section, such as where to leave your delivery.

  10. Order Modifications and Cancellations:
    Orders can be modified or canceled up to 12 hours before the scheduled delivery or pickup by contacting us directly. Changes or cancellations outside this window may not be accommodated.

  11. Allergy and Dietary Information:
    While we take care to prepare your orders with the highest standards, we cannot guarantee that our products are free from allergens. Please inform us of any allergies or dietary requirements at checkout, and we will do our best to accommodate.

  12. Returns and Refunds:
    Due to the perishable nature of our products, we cannot accept returns. However, if an item is damaged or not as described, please contact us within 24 hours of receiving your order so we can make it right.

Thank you for choosing Waihi Beach Butchery!
The Waihi Beach Butchery Team

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